7/4/2023 0 Comments Suntrust online![]() ![]() While there are some limits to Zelle transactions, such as $500 weekly limits in certain circumstances, payments and transfers utilizing this system usually process within minutes. This service is available if you’ve enrolled your email address or mobile number with Zelle payment services, which is a payment network that’s similar to Venmo and other digital money-transfer apps. SunTrust’s online system also allows you to send, receive and request payments to and from another person who holds a U.S. Transferring money into a SunTrust account is free, while transferring funds from SunTrust accounts to other banks may incur some fees, depending on the other banks’ policies. You can also use SunTrust’s online banking system to transfer funds to or from other U.S. As with bill payments, you can choose and schedule payment dates that work best for you, such as a few days after your payday. You can complete internal payments, such as those for SunTrust loans and credit cards, using the online banking app. SunTrust clients who hold several account types will find it convenient and efficient to transfer funds between their accounts online. When enrolling via SunTrust’s online banking portal, you should have your account number, ZIP code and the last four digits of your Social Security number on hand and ready to provide when prompted.Ĭan You Make Internal Payments and Funds Transfers? SunTrust clients do have to enroll their accounts before they can use the company’s online banking services. This can help you track and manage both your payments and your budget more efficiently in one place using the bank’s online portal. Using this service, you can opt to receive some types of bills electronically and also receive alerts for paying these bills via emails and the online banking app when the due dates are approaching. ![]() One-time or recurring automatic pay options are available, and you can also customize the amount and frequency of each payment.Īnother bill-payment feature the bank offers is eBill. You can set up periodic and regular reminders to pay bills and activate alerts on your payment dates. SunTrust’s online bill-payment portal incorporates several features that make the process of setting up payments easier. ![]() Photo Courtesy: Carlina Teteris/Moment/Getty Images It’s simple and easy, so it comes as no surprise that data show Americans pay approximately 56% of their bills online. The campaign focused on the idea of preparation and expectation.One of the primary conveniences of online banking is that it gives you a way to pay bills without having to leave home - or to do so on the go using a mobile device. We painted a realistic picture of a SunTrust client logging in, unable to find their usual banking solutions and either growing frustrated or calling the call center. This was particularly true of the older segment, which might be more resistant to change. We were engaged with just over nine months to prepare communications and educate the audiences.ĭon’t Mess with a Person’s Online Bank AccountĮarly on, we established that changes to online banking could be incredibly disruptive to clients’ day-to-day lives. The bank, wisely, chose to go a different direction with the relaunch of the online banking platform. The relaunch was under-communicated, and the entire population was under-prepared for the change. The experience for teammates, clients and the call center employees was not a positive one. The year prior to this upgrade, SunTrust had relaunched its mobile app with very little communications. Preparing SunTrust Customers for a Massive Online Upgrade ![]()
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